Refund Policy

Scope and Jurisdictional Framework

This Refund Policy outlines the framework for structural returns, transaction cancellations, and structural adjustments for passengers engaging with Cruivantara within the Hong Kong Special Administrative Region. Operating in full compliance with regional guidelines, this policy aligns with the Sale of Goods Ordinance (Cap. 26) and the Consumer Goods Safety Ordinance (Cap. 456) of Hong Kong. All processing protocols are designed to maintain structural clarity and uphold high standards that align completely with local trade transparency requirements across the regional jurisdiction.

Standard Cancellation Timeframes and Deductions

Passenger booking requests submitted through our web portal hold positions temporarily. Once finalized at our physical location via transaction fulfillment, the following cancellation guidelines dictate structural eligibility for fee recovery. The allocation of returned amounts depends entirely on the specific hour the cancellation request is formally registered before the scheduled departure time:

• Prior to 24 Hours: Cancellation submissions filed more than 24 hours ahead of the scheduled departure calendar date qualify for a full fee return. Under these conditions, one hundred percent of the settled transactional amount is permitted for recovery.
• On the Day of Journey: Cancellations initiated on the calendar date of departure incur a fifty percent deduction. Half of the initial transaction amount is retained to offset immediate operational allocations and port scheduling commitments, while the remaining fifty percent is returned.

Mandatory Identification and No-Show Exclusions

To maintain maritime transport safety compliance, clear operational boundaries apply to boarding procedures. Passengers must understand that compliance failure alters return eligibility under these specific terms:

• Identity Review Failure: Passengers are required to present a valid government-issued identification document at the port on the day of the voyage. Failure to supply this document prevents vessel boarding. This outcome is classified as a passenger-initiated cancellation, and no structural recovery or refund is permitted under any circumstances.
• Arrival Delays (No-Show): It is the absolute responsibility of passengers to arrive at the designated boarding port exactly 1 hour prior to departure. Missing the vessel or arriving after the scheduled time results in a no-show classification. A no-show status automatically cancels the journey, and the entire transaction fee is non-refundable.

Electronic Fund Processing Procedures

When an eligible cancellation request is executed under the provisions above, Cruivantara initiates specific structured logistical steps to complete the fund transfer:

To complete the transfer, our primary administrative office will request the bank account credentials of the passenger. Cruivantara processes these transfers internally within a 24-hour window from the time credentials are provided. Once released by our system, the final arrival of funds depends entirely on the internal policies of the passenger's banking provider. This institutional settlement process typically takes up to 7 business days to reflect on the individual's personal statement.

Administrative Support and Inquiries

For questions regarding pending transfers, status updates, or structural cancellation requests, passengers can communicate with our administrative team by writing to help@cruivantara.com. Our communication channels remain active from Monday to Saturday, between the hours of 10:00 and 19:00 Hong Kong Time (HKT). Requests received outside these specific parameters are logged and evaluated during the subsequent business session. Cruivantara reserves the right to audit transfer details to ensure accuracy and prevent transactional errors. Passengers acknowledge these steps are structural necessities to maintain orderly records and ensure that all administrative accounts balance properly under regional bookkeeping policies.

Company Name: Cruivantara

Email: help@cruivantara.com

Live Hours: Monday to Saturday, 10:00 – 19:00, HKT